Replacement and refund policy
Plants are living products, so we review arrival issues carefully and fairly.
Claim review journey
- Step 1Delivery received
- Step 2Opening/unboxing video recorded
- Step 3Contact within 48 hours
- Step 4Review by One Foot Flora
- Step 5Resolution if approved
Visual explanation only. This does not guarantee claim approval.
48-hour claim window
Arrival issues must be raised within 48 hours of delivery.
Opening video required
Claims need a full opening/unboxing video and clear photos.
Case-by-case review
Each issue is reviewed carefully before a resolution is offered.
Not automatic
A claim review does not automatically mean refund or replacement.
Refund review basics
- Claims must be raised within 48 hours.
- Full opening/unboxing video is required.
- Clear photos and order reference help review.
- Approved claims are reviewed case by case.
- Refunds are processed through the original online payment route where possible.
Eligibility reminder
Claims without a full opening/unboxing video are not eligible for refund.
Need help?
Ask a plant guide before changing the plant's routine after delivery.
Claim window
Claims must be raised within 48 hours of delivery. Please share the order reference, clear photos, and a full opening/unboxing video.
The video should show the package being opened and the plant, pot, soil, and packaging condition at arrival.
Arrival issue evidence
Damage or refund/replacement claims must be raised within 48 hours of delivery with order reference, clear photos, and a full opening/unboxing video.
Claims without a full opening/unboxing video are not eligible for refund because the video helps verify plant and packaging condition at arrival.
What may or may not be eligible
May be eligible for review
- Plant arrives severely damaged.
- Major stem or root disturbance is visible on opening.
- Wrong plant is received.
- Severe packaging-related issue is visible on opening.
Usually not eligible
- Claims after 48 hours.
- Claims without a full opening/unboxing video.
- Minor cosmetic leaf marks from travel.
- Normal settling stress after transit.
- Damage after unpacking or care mistakes.
- Repotting immediately after delivery without guidance.
- Address or customer availability delivery issues.
Possible resolutions
Approved claims are reviewed case by case. Depending on the issue, possible resolutions may include care support, replacement, refund, or a partial resolution where appropriate.
Care support
For issues that can be stabilized with guidance.
Replacement review
For approved severe arrival or wrong-plant issues where replacement is appropriate.
Refund or partial resolution
For approved claims where refund or partial resolution is the fair outcome.
A claim being reviewed does not mean a refund or replacement is automatic.
Refund processing
Approved refunds are processed through the original online payment route where possible. Processing time may depend on the payment provider or bank.
Refund handling stays tied to secure online payment records where possible; no separate account-detail instructions are published on this page.
One Foot Flora will not ask for UPI PIN, CVV, OTP, or netbanking credentials on this page.
7-day support is different from claim eligibility
7-day rooting-in support helps with settling, watering, placement, light, and early care questions after delivery.
Damage, refund, or replacement claims still require the 48-hour window and full opening/unboxing video.
Need support for an arrival issue?
Start on WhatsApp with your order reference, clear photos, and full opening/unboxing video if the issue is about arrival damage.