Shipping policy
Plants are packed carefully for travel from Jamui, Bihar. Tracking/status is shared after dispatch.
Shipping journey
- Step 1Payment verified
- Step 2Proof video shared
- Step 3SafeRoot packing
- Step 4Dispatch + tracking/status
Visual explanation only. This does not show live order data.
Ships from Jamui, Bihar
Plants are prepared from our business base.
India Post-first dispatch
Used where the pincode is serviceable.
Free shipping on ₹999 and above
₹99 applies below ₹999.
Tracking/status after dispatch
Shared once dispatch has happened.
Shipping summary
- Ships from Jamui, Bihar
- India Post-first where serviceable
- Free shipping on ₹999 and above
- ₹99 shipping below ₹999
- Proof video after payment, before dispatch
- Tracking/status after dispatch
- No fixed delivery range before dispatch
Need shipping help?
Ask before ordering if your pincode, address, or gifting date needs manual guidance.
Shipping base and coverage
One Foot Flora is based in Jamui, Bihar. Orders are prepared from this base and shipped India Post-first where the pincode is serviceable.
Most Indian pincodes are serviceable, but serviceability may depend on pincode, address, weather, plant condition, route, and operational constraints.
Shipping charges
₹999 and above
Free shipping
Shipping is free on orders of ₹999 and above.
Below ₹999
₹99 shipping fee
For orders below ₹999, a ₹99 shipping fee is added.
Cart + checkout
Calculated from subtotal
Shipping is calculated from the current cart subtotal and active shipping settings.
Dispatch process
Dispatch is targeted for the next day after successful online payment, plant check, exact plant proof video, and packing readiness.
Step 1
Payment verified
Step 2
Plant check
Step 3
Proof video shared
Step 4
SafeRoot packing
Step 5
Dispatch handoff
This is a preparation target, not a guarantee. Plant safety, weather, route conditions, and operational constraints may require a hold.
When proof is shared
Exact plant proof video is shared after payment and before dispatch, so you can see the plant being prepared before it leaves One Foot Flora.
Tracking/status
Tracking/status is shared after dispatch. India Post tracking/status may update after dispatch, and early status updates can take time to appear.
Tracking appears after dispatch
Tracking/status is shared after dispatch.
Early updates can take time
India Post tracking/status may update after dispatch.
No fixed delivery range
We do not show a fixed delivery range before dispatch.
Plant travel and SafeRoot packaging
SafeRoot packaging secures the soil/root area, supports the pot, and protects leaves or stems where possible. Packaging is chosen for plant travel, not just for a neat box.
Plant check before packing
Soil/root area secured
Pot supported
Leaves and stems protected where possible
Live plant travel may still cause minor cosmetic changes, such as small leaf marks or mild settling stress.
Address and delivery responsibility
Customers should provide complete address, phone, city, state, and pincode details. Incorrect or incomplete address information can delay or prevent delivery.
Date-sensitive gifting
For date-sensitive gifting, chat with a plant guide before ordering. One Foot Flora does not guarantee event-date delivery.
Weather and operational holds
Dispatch may be held if plant safety, route conditions, weather, or operational issues make shipping risky. Customers will be informed where relevant.
Arrival issue evidence
Damage or refund/replacement claims must be raised within 48 hours of delivery with order reference, clear photos, and a full opening/unboxing video.
Claims without a full opening/unboxing video are not eligible for refund because the video helps verify plant and packaging condition at arrival.
Need shipping help?
Ask before ordering if your pincode, address, or gifting date needs manual guidance.